Diversity and culture are integral elements of healthcare for many individuals. This training will present the cultural competence model and outline specific considerations in culturally competent healthcare. Methods of enhancing our attitudes around providing culturally competent healthcare will be presented, and learners will have the opportunity to reflect on culturally sensitive practices to encourage positive outcomes with patients in healthcare settings.
Upon completion of this training, participants will be able to:
- Identify considerations unique to diversity and culture in healthcare.
- Explore case studies to increase critical thinking and application of culturally adaptable responses.
- Determine best practices for engaging diverse clients in culturally sensitive ways.
Syllabus:
Objective #1: Cultural Beliefs and Healthcare Perceptions
- Family beliefs influence illness prevention and treatment choices
- Cultural rituals guide responses to sickness and death
- Differences in how families interpret health, healing, and medical intervention
Objective #2: Impact of Stereotyping in Medical Settings
- Case example of patient misdiagnosed due to assumptions
- Dangers of labeling patients based on appearance or history
- Importance of trusting clinical instincts over groupthink
- Ethical implications of dismissing patient concerns
Objective #3: Key Areas of Cultural Consideration
- Family structure, roles, and gender dynamics in decision-making
- Communication styles, emotional expressiveness, and time orientation
- Religious beliefs, daily customs, and responses to diagnoses
- Beliefs about pain expression and use of healthcare services
Objective #4: Cultural Awareness and Ethical Practice
- NASW Code of Ethics on cultural competence
- Respect for client autonomy within cultural contexts
- Exploring decision-making practices through patient-centered communication
- Recognizing power dynamics and familial influence
Objective #5: Enhancing Cultural Sensitivity
- Awareness of personal bias and cultural assumptions
- Commitment to making clinical environments more inclusive
- Respect for traditions, dietary preferences, and emotional expression
- Willingness to challenge racism, ageism, classism, and homophobia in care
Objective #6: Case Vignettes and Lessons Learned
- Scenario involving family-centered medical decisions across cultures
- Examples of avoiding assumptions to improve outcomes
- Cultural humility through curiosity and dialogue
- Listening for patient values and preferences beyond surface behaviors
Objective #7: Culturally Responsive Assessment Tools
- Kleinman’s 4 C’s: call, cause, cope, concerns
- Self-assessment tools for providers: PCCD, VASS, Culturagram
- Structured cultural interview guides to explore patient narratives
- Integrating assessment results into care planning
Objective #8: Improving Patient-Provider Relationships
- Reducing miscommunication through cultural humility
- Creating safe spaces for disclosure and expression
- Institutional support for policy changes that enhance equity
- Celebrating cultural traditions through food, rituals, and dialogue
Objective #9: Professional Growth and Accountability
- Self-reflection on participation in culturally responsive practices
- Ongoing education on bias reduction and inclusive care
- Seeking supervision or peer feedback to improve awareness
- Keeping up with evolving best practices and research
Resources and Continuing Education
- Online guides, videos, and toolkits for diversity in healthcare
- Training modules for cultural sensitivity and assessment
- Community and professional networks for shared learning
- Encouragement to apply principles in clinical, supervisory, and policy roles
Social workers completing this course receive 2 General Skill Building asynchronous continuing education credits.
For other board approvals, this course qualifies for 2 General Skill Building continuing education training.
Instructor: Diane Bigler, LCSW, LSCSW
Recording Date: 10/24/2024
CEUS On-Demand, LLC, provider #2274, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 08/7/2026 - 08/6/2027. Social workers completing this course receive 2hrs General continuing education credits.
CEUs On-Demand, LLC has been approved by NBCC as an Approved Continuing Education Provider, ACEP No. 7091. Programs that do not qualify for NBCC credit are clearly identified. CEUs On-Demand, LLC is solely responsible for all aspects of the programs.
System Requirements: Firefox, Chrome, Brave, Safari, Edge on any modern operating system (Windows, MacOS, Linux, Android, iOS). A desktop browser is recommended. We do not provide support resources for issues encountered using a mobile device.
Request for Special Accommodations: Learners can request special accommodations by contacting the administrative team at admin@ceus-ondemand.com