CE Provider Grievance Policy

CEUs On Demand, LLC will comply with all legal and ethical responsibilities to be non- discriminatory in promotional activities, course content, and in the treatment of customers. The monitoring and assessment of compliance with these standards will be the responsibility of the Social Work Consultant, Stacy Blankenship, LCSW. When a grievance arises pertaining to continuing education programs or processes, the complainant is expected to notify Customer Care (admin@ceus-ondemand.com) by email as soon as possible, so that the concern may be addressed by the Social Work Consultant and in a timely fashion.

If the Social Work Consultant cannot immediately resolve the issue, they will bring the complaint to The Director of Continuing Education and CEO, Lorna Vanden Heuvel, LCSW, LCAS. Maximum effort and care will be taken to uphold the confidentiality of the complainant. The Director of Continuing Education and CEO will formulate a response to the complaint and recommend action if necessary, which will be conveyed directly to the complainant. A grievance concerning a specific course offering, content, or costs may be resolved by modifications to future offerings, and/or by providing a partial or full refund to the complainant, or an alternative opportunity. The participant who initiated the grievance is informed of the status of his/her complaint at all levels.